Refund Policy

Effective Date: 20 Sep 2024

At AmericanRouters.site, we are committed to ensuring customer satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased from our website.

1. Eligibility for Refunds
Refunds will only be issued under the following conditions:

If the service has not yet been delivered or initiated.
If there is a proven error or fault on our part that prevents the service from being completed.
If a cancellation request is submitted within the allowable cancellation period (see Section 3).
2. Non-Refundable Items
Refunds will not be issued for the following:

Services that have already been fully rendered or completed.
Issues caused by customer-provided incorrect information or lack of cooperation during service delivery.
Any additional hardware, equipment, or third-party products purchased separately.
3. Cancellation Policy
Cancellation requests must be submitted in writing to info@americanrouters.site before the service is initiated.
If the cancellation request is approved, a cancellation fee may apply based on the scope of work and timing of the request.
4. Partial Refunds
In some cases, partial refunds may be issued if a portion of the service has been completed but the remaining work cannot proceed due to unforeseen circumstances. Partial refunds will be calculated based on the portion of the service rendered.

5. How to Request a Refund
To request a refund, please follow these steps:

Contact our support team at info@americanrouters.site or call us at +1 (914) 294-3974.
Provide your full name, contact information, order details, and the reason for the refund request.
Our team will review your request and respond within 5–7 business days.
6. Refund Processing
Approved refunds will be processed within 10 business days from the date of approval.
Refunds will be issued via the original payment method used during the transaction. Depending on your financial institution, it may take additional time for the funds to reflect in your account.
7. Disputes
If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting our support team. We aim to resolve disputes amicably and in a timely manner.

8. Changes to Refund Policy
AmericanRouters.site reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our website and services after any changes signifies acceptance of the updated policy.

9. Contact Us
If you have any questions about this Refund Policy, please contact us:

Email: info@americanrouters.site
Phone: +1 (914) 294-3974
Address: 2929 Old Post Rd #66, Winston, GA 30187, USA
By using AmericanRouters.site, you agree to abide by this Refund Policy.